I have a support issue - what do I do?

Send us an email, or go to our Support helpdesk and open a support ticket. Either way; we'll get an email from you. In the email or support ticket; please include as much detail as possible. Include your domain name and what is happening; any pertinent userids or URLs, and any error messages. Giving us step by step instructions on how to duplicate the issue would be ideal, and assists us in assisting you.